FAQ
Below you'll find answers to some of our most common customer questions. From shipping policies to returns, refunds, and more - we've got you covered. If you can't find what you're looking for, please don't hesitate to reach out to our customer service team directly via our contact page. We're always happy to help our customers!
Where do you ship?
We ship in all the United States, Canada, Australia, New Zeland, United Kingdom, Ireland, France and Spain.
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, Amex, etc.) along with PayPal, Apple Pay, Venmo and Google Pay.
Will I receive a confirmation email of my order?
Yes
Who pays for shipping?
We offer FREE shipping on all U.S. orders! For international orders, a flat shipping fee of $10.99 applies.
Do you accept returns?
We accept returns within 30 days of receipt of the item(s) according to our return policy.
Can I get a refund?
To obtain a refund, you will need to provide proof that your product has been damaged and our team will analyze to see if you are eligible for a refund or a replacement. Please refer to our return policy for more details.
Where should I reach out if I need help?
For any general questions or inquiries, you can fill out the form on our contact page.
What should I do if I receive a faulty product?
If in the unlikely event you receive a product that is defective or has a fault, please contact our support team immediately via our contact page. These issues should be reported promptly after you receive your product.
Who we are
I’m Violaine, founder of Motiv8em. Born in France, I moved to the US in 2013 chasing opportunity and growth. My background is in manufacturing engineering and process optimization — but my real obsession has always been personal transformation.
I know what it feels like to lose momentum, to rebuild from scratch, and to demand more from life than “just getting by.” Motiv8em was born from that journey: a commitment to continuous growth, resilience, and creating a lifestyle that reflects who you really are.
Our Mission
Motiv8em inspires positive transformation through uplifting designs, empowering products, and educational content that moves people to action.
We promote self-motivation, personal growth, and spiritual awakening, helping you step into your full potential with clarity and confidence. Every high-quality piece we create carries a fun, bold, and empowering message - reinforcing our commitment to positivity and continuous self-improvement.
About our brand
Motiv8em embraces every aspect of a healthy lifestyle, with a focus on continuous self-development and wellness for all.
We’re here to motivate and support you in achieving your goals and unlocking your potential, no matter how busy life gets.
Our work empowers busy professionals and curious souls to embrace healthy lifestyles that redefine wellness and spark lasting transformation. Every product and service we create is designed to be both unique and impactful, carrying uplifting messages that keep you inspired and moving forward.
At Motiv8em, our passion is to fuel your drive, spark your growth, and help you embrace your full potential — through innovative products and a shared commitment to motivation and self-development.